Frequently Asked Questions
The Interview & Photographs
Our interview is carried out by our friendly trained and qualified 'Life Recorders', who have a real interest in people and their life stories.
You or the person being interviewed can book a slot online or call us to book the interview call. This can be booked any time within 12 months of placing the order with us.
The interview is done via phone (mobile or landline) or Skype call and takes up to 90 mintues. Recordalife Life Story Extra involves two interviews of this length. Actual time depends and how it progresses through our questionnaire and interview system. Clients can take breaks during interviews as they wish and we will call them back.
Shortly after you order we will send the Welcome Pack with secure client login details to your own specific customer area where you can upload photos or other art you would like in your Recordalife book.
Delivery of Books & CDs
The Welcome Pack will be delivered in approximately 3 days (UK). For the final Recordalife Life Story Pack we aim to complete delivery of the books and CDs to the designated recipient within 3 weeks of the interview, assuming that the client approves the PDF draft within a week.
Yes. You can order extra books at the time of initial order. If you wish to order additional books after you have received the final Recordalife Life Story Pack, that is to say after the first books have been printed and delivered, then you can do so at any time from your private online Client Area or by calling us.
Copyright & Privacy
The copyright owner for the actual life story text is the person being interviewed. Recordalife owns the copyright to the questionnaire, interview process and design. Please see our Terms and Conditions for full details.